Troubleshoot ctcLink issues?

Troubleshooting Issues with ctcLink

Account Activation Prerequisites 

• Before accessing ctcLink, ensure your account is activated. 
  • Follow this link to activate the account: Activate your ctcLink Account.

Troubleshoot Activation

• Phone Number Format
  • Ensure your phone number is numeric-only (no symbols or spaces), including the area code (exclude country code).
• Error Resolution
  •  If encountering errors during password setup, verify that the password excludes personal details such as names or dates of birth.
  • Ensure that the password meets the minimum requirements listed on the screen.

Troubleshoot Login

• Is the correct page being used to log in? 
  • ctcLink is accessed through single-sign-on for most students. To access this function, simply log into my.spcc.edu with your ClipperID (SPSCC email address) and then select "ctcLink" from the Quick Links list 
  • For most faculty, please ensure the correct login link is selected: ctcLink Login Page
• Is the ctcLinkID number being utilized as the user name? 
  • This is a number and not an email address (person@spscc.edu). 
  • If you have forgotten your ctcLink ID, follow these instructions to Recover your ctcLink ID.
• Is the correct password for ctcLink being entered? 
  • The password for ctcLink was chosen when the account was activated, and is different than the one used to log into your email or computers on campus.
  •  Follow this link to see how to Reset your ctcLink Password.
• ctcLink can experience issues depending on the internet browser used. 
  • Please try an alternate browser (Chrome, Firefox, Safari, Microsoft Edge).
• Are ctcLink windows not "popping up" in the browser?
  •  Learn how to enable popups.
• Some ctcLink issues can be resolved by clearing the Browser cache and cookies.
  •  Follow these instructions to clear your Browser data: Clear Browser Cache and Cookies