Change my ClipperID Password or Update my Recovery Information

Information

Passwords for ClipperID are valid for 90 days (about three months/one quarter)

• When your password is close to expiring, you will get an automated email, prompting you to update your password
• If your password has expired before you have gotten the chance to change it, use steps in the "To change your ClipperID password when you do not know your current one" section below
• Recovery methods are not the same as Multifactor Authentication. For information or help with Multifactor Authentication methods, please visit our MFA support page here: https://support.spscc.edu/set-multifactor-authentication

To change your ClipperID password when you already know your current one (i.e. when your password is about to expire)

1. Navigate to ClipperID Settings Tool and sign in, if needed
2. Use the "Old Password" space to enter your current password
3. Enter your new password into the "New Password" fields
   1.  There are password requirements displayed on the screen. If these criteria are not matched, an error will occur. 

To change your ClipperID password when you do not know your current one: (i.e. you have forgotten your password)

1. Navigate to my.spscc.edu
2. Enter your ClipperID in the "Username" field
3. On the page where you would normally enter you password, select "Forgot Password" 
4. Select your recovery method (email or text) and enter the code sent to the selected method
5. Create a new password in the first field, and enter it once more on the second
   1. There are password requirements displayed on the screen. If these criteria are not matched, an error will occur. 
6. Select continue to save your new password 

To update your password recovery methods if you know your current password:

1. Navigate to ClipperID Settings Tool and sign in, if needed
2. Fields for both "Phone" and "Email" will be displayed
3. Update your phone or email by using the fields - this may prompt you to re-input your password and/or use your multi-factor authentication once more to validate your changes
   1.  NOTE: Only one method can be updated at a time. (i.e. setup for your recovery phone number will need to be fully completed before updating your recovery email)

To update your password recovery methods if you do NOT know your current password: (i.e. you cannot change your change your password due to no access to previous recovery methods set) 

1. This will require the IT Help Desk to assist by validating your Photo ID and assisting with updating the recovery methods
   1. This can be accomplished in one of two ways:
      1. Visit us in person: Mottman Campus - Building 22 - Room 132
      2. Call our IT Help Desk - A technician will direct you to a Zoom room where they will validate your ID and assist you further