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Set Up/Edit Remote Desktop Connection

These are instructions for setting up your home computer to connect to your work desktop.

Requirements:

  • An off-campus computer (laptop issued by SPSCC)
  • An internet connection at home.
  • An active connection to our VPN.  You can only connect to your remote (office) desktop while you are connected to our VPN on your laptop.
  • A computer at work that is turned on and you know the computer name. Contact IT Help Desk if you need help determining the computer name or if you need the computer turned on.

Steps:

  1. Connect to the VPN before continuing with this guide. For more information, please see the support article https://support.spscc.edu/connect-vpn 
  2. Open the Remote Desktop Connection (RDC) application on your home PC:
    1. Click the Start Menu and type "Remote Desktop Connection".
    2. Click "Remote Desktop Connection"
  3. Configure RDC to connect to your work PC:
    1. Click "Show Options" in the lower left corner of the window to open additional options:
      Remote Desktop Connection window with "Show Options" highlighted
    2. Click the "Advanced" tab.
    3. Click "Settings..." in the "Connect from anywhere" section.
      the Advanced tab with the settings button highlighted
    4. In the window that appears, ensure that  "Automatically detect RD Gateway" radio button and type "Use my RD gateway credentials" are filled in/checked. Leave the server name portion blank/unselected.Windows RDP window with server settings window highlit in four places

       

    5. Click "OK".
    6. Click the "General" tab in the original Remote Desktop Connection window.
      General tab with the controls in the next three steps highlighted
    7. Enter your on-campus computer's name in the "Computer:" field.
    8. Enter your username (your SPSCC email address) in the "User name:" field.
    9. Leave the "Allow me to save credentials" checkbox UNCHECKED. Checking this box is a security problem.
  4. Sign in:
    • When you click "Connect", you will be prompted for credentials:login credentials screen
    • Enter your email credentials. Do NOT select the "Remember me" checkbox. (This is another security issue).
    • These settings should now be your defaults, and will be offered to you the next time you run Remote Desktop Connection.
  5. Ending your Session:
    • There are two ways to exit your session. You can "sign out" inside your remote desktop using it's startup menu, or you can click the "X" on the "Remote Connection" banner at the top of your remote session window:
      Image of the remote connection banner
    • It is most important that you do NOT Shutdown your remote machine. If you do, you won't be able to reconnect until someone goes and physically turns it on.

If you are having trouble connecting, getting an error, or need to edit your RDP connection settings, follow these steps:

  1. Right-select you RDP file OR open Remote Desktop by searching "Remote Desktop" from the start menu and selecting the app
  2. Once RDP is opened, select the "Advanced" tab, as shown. If you do not see the "Advanced" tab, you may need to select the "Show Options" drop down button on the bottom of the RDP window Windows remote desktop window with Advanced tab highlit

     

  3. In the center of the Advanced tab, select "Settings" in the "Connect from Anywhere" section Windows Remote Desktop window on Advanced tab with Settings button highlit

     

  4. Clear out all the server name settings 
  5. Uncheck the "User my RD gateway credentials for the remote computer" 
  6. Check "Automatically detect RD Gateway server settings. 
  7. Select "Ok" Windows RDP window with server settings window highlit in four places

     

  8. After this dialog box closes and you are back on the main RDP window, select the "General" tab 
  9. Do NOT change the Computer or User name here - This is specific to your computer and user name. If the computer name gets deleted or you do not know your computer name, please contact the IT Help Desk for assistance. 
  10. At the bottom of the general window, select "Save" - This will save all of your new settings and allow you to save the RDP connection as a desktop/shortcut icon for ease of useWindows RDP window on the General tab with the "Save" button highlit

     

 

Need More Help? Contact:

  • if you run into any issues following this guide, please contact the IT Services Help Desk to resolve them.

    We're open from 7:30am to 5:30pm weekdays:

    • at 360-596-5544
    • or helpdesk@spscc.edu
    • or https://spscc.zoom.us/j/99293489933
    • or even visit us in person on the first floor of Building 25